ALBATROSS POINT · PRINGLE BAY
Booking terms & policies
01
Terms & Conditions
- The Main House and Apartment may be booked separately in Low and High seasons. When booked separately, the other unit may be occupied by separate guests. During Peak and Easter, both units must be booked together. The number of guests may not exceed the limit for the selected option.
- Availability from external booking channels is reconciled manually and is subject to confirmation by our team. A booking is confirmed only once you have received written confirmation and a booking reference.
- Check-in is from 14:00 and check-out is by 10:00 unless agreed otherwise in writing.
- Guests are responsible for any damage to the property or its contents during their stay.
- Parties and events are not permitted without prior written consent. Please respect our neighbours and the natural environment of Pringle Bay.
- All prices are in South African Rand (ZAR).
02
Cancellation Policy
- Cancellations made 30 days or more before check-in receive a full refund, less any bank or payment processing fees.
- Cancellations made between 14 and 29 days before check-in receive a 50% refund.
- Cancellations made less than 14 days before check-in, and no-shows, are non-refundable.
- To cancel or change a booking, email us quoting your booking reference. Changes are subject to availability.
03
Privacy Policy
- We collect your name, email address, mobile number, country and any special requests solely to manage your booking and stay.
- Your details are used in our booking records and shared with our payment provider (Yoco) as needed to process your booking. Availability across external booking channels is reconciled manually.
- Card payments are processed entirely by Yoco. We never see or store your card details.
- We process personal information in accordance with the Protection of Personal Information Act (POPIA). You may ask us to access, correct or delete your information at any time.